Position Title: Production, Level II

Department: Production

Reports To: Production Manager

Location: Mebane, North Carolina

Summary

Level II Production associates will be responsible for one or more activities of manufacture and production. Associate must be able to understand instructions whether they are written or verbal, and follow said instructions. Associate must complete work with accuracy and efficiency and work effectively as part of a team. Associate must be knowledgeable of the manufacturing production process, and capable of applying the knowledge of processes and production methods. Assist Production Lead in assuring that other production associates are trained in current work methods and procedures. Inspects products to verify conformance to specifications and directs setup and adjustments of machines. Should have good written and verbal communication skills and be committed to a team based work environment.

Required Competencies and Abilities

• Must be able to solder either SMT or thru hole
• Will be responsible for assembly and test of instruments including wiring harnesses, building cables, testing and troubleshooting, soldering, and sheet metal assembly.
• Must have a knowledge of arithmetic and geometry, and their applications.
• Should have the ability to operate machinery used in the production process, or assist machine operators.
• Will record information such as the number of products tested, meter readings, and dates and times of product production.
• Certified to operate Forklifts.
• Familiar with Handtruck operation
• Understands safety requirements when using material-hoisting slings
• Has the ability to perform basic testing and troubleshooting
• Has a minimum of one year’s experience as an electro-mechanical assembler
• Must be able to work overtime when asked
• Has the ability to interpret and follow assembly drawings, parts lists, written work instructions and other process documentation in a production environment.
• Is knowledgeable in the use of and able to use mechanical and electrical measurement tools such as calipers, micrometers, and multimeters.
• Has the ability tp prepare test articles
• Possesses excellent assembly skills with a proven ability to follow written assembly procedures and drawings.
• Has a strong work ethic with a demonstrated attention to details
• Has the ability to effectively work in a team-based environment
• Has the ability to read schematics, wire data lists and assembly drawings.
• Should be able to count finished products to determine if product orders are complete.
• Has a demonstrated commitment to accepting total responsibility for the quality of their own work and quality output is considered a condition of continued employment.
• Has the ability to accurately complete assigned work according to work instructions and specifications in the time allowed.
• Has a demonstrated commitment to completing all necessary paperwork in a timely fashion.

Benefits

• Comprehensive Health and Dental Insurance
• 401k Retirement Plan and Matching
• Flexible Spending Account
• Minimum 12.5 days Paid Time Off and Paid Holidays
• FREE and GOOD Coffee

About ArcaTech Systems

ArcaTech Systems designs, manufactures and distributing wide range of transaction automation systems, specializing in custom bill dispensing and bill recycling devices. We have offices in North Carolina, Scotland, Northern Ireland, India and Russia. We work with customers around the world.

ArcaTech does not discriminate in employment matters on the basis of race, color, religion, gender, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability or any other protected class. We support workplace diversity. To apply, please e-mail us at jobs@arcatechsystems.com, attaching a current resume in HTML, Word, Plain Text or PDF Format. In the body of the e-mail explain why you would be a good fit for this job.

Position Title: Technical Services Support

Department: Technical Services

Reports To: Technical Services Manager

Location: Mebane, North Carolina

Summary

Provide direction, communication and coordination in support of the Director of Technical Services, Sales Management, and Distributors in the assigned territory. Resolve technical issues and improve the quality of ArcaTech support services throughout the assigned territory.

Raise the satisfaction levels of our customers by providing them with dedicated technical resources and timely problem resolution.

Train and certify Customer Service Engineers and analyze product performance throughout the region in an ongoing effort to improve the quality of ArcaTech services and assist Customer in achieving its goals.

Required Competencies and Abilities

• Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
• Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
• Ability to repair machines or systems using the needed tools.
• Ability to determine causes of operating errors and deciding what to do about it.
• Ability to understand written sentences and paragraphs in work related documents.
• Ability to install equipment, machines, wiring, or programs to meet specifications.
• Willingness to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Ability to read gauges, dials, or other indicators to make sure a machine is working properly.
• Ability to perform routine maintenance on equipment and determining when and what kind of maintenance is needed.
• Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems and to apply general rules to specific problems to produce answers that make sense.
• Ability to understand the implications of new information for both current and future problem-solving and decision-making.
• The ability to communicate information and ideas in speaking so others will understand.
• The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.
• The ability to quickly and repeatedly adjust the controls of a machine.
• The ability to concentrate on a task over a period of time without being distracted.
• Ability to analyze information and evaluate results and choose the best solution to solve problems.
• Servicing, repairing, calibrating, regulating, fine-tuning, or testing machines, devices, and equipment that operate primarily on the basis of electrical or electronic (not mechanical) principles.
• Ability to provide information by telephone, written form, e-mail, or in person.
• Ability to observe, receive, and otherwise obtain information from all relevant sources.
• Ability to use computers/computer systems to program, write software, set up functions, enter data, or process information.
• Ability to develop constructive and cooperative working relationships with others, and maintaining them over time.
• Ability to keep up-to-date technically and applying new knowledge to your job.
• Ability to translate or explain what information means and how it can be used.
• Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
• Ability to provide direction, communication and coordination in support of the Director of Technical Services, Sales Management, and Distributors in the assigned territory.
• Ability to resolve technical issues and improve the quality of ArcaTech support services throughout the assigned territory.
• Ability to raise the satisfaction levels of our customers by providing them with dedicated technical resources and timely problem resolution.
• Ability to train and certify Customer Service Engineers and analyze product performance throughout the region in an ongoing effort to improve the quality of ArcaTech services and assist Customer in achieving its goals.
• Ability to interface routinely with the Technical Services and Engineering management, Customers, and Sales Team Members assisting with technical issues.
• Ability to interface as needed with Executive Management and his/her staff.  Bring to their attention technical issues that pertain to the entire division or that are beyond the scope of the support staff to resolve, while still maintaining ‘ownership’ of resolution.
• Ability to provide technical/product knowledge for a territory consisting of Resellers, Service Management, and other representatives from Service and Sales.
• Responsibility for implementation and maintenance of Technician qualification/certification throughout territory and the ability to operate as liaison between Technical Support and all service channels to determine technical training requirements within the territory.
• Will be responsible for technical performance of the territory and insure established performance goals are met.
• Will attend customer meetings, as needed, to provide support on technical issues.
• Ability to interface with Software and Hardware Engineers to provide support as needed.
• Ability to provide backup on-site support to our Resellers.
• Ability to examine work orders and converse with equipment operators to detect equipment problems and to ascertain whether mechanical or human errors contributed to the problems.
• Ability to reinstall software programs or adjust settings on existing software in order to fix machine malfunctions.
• Ability to advise customers concerning equipment operation, maintenance and programming.
• Ability to test new systems in order to ensure that they are in working order.
• Ability to maintain records of equipment maintenance work and repairs.

Benefits

• Comprehensive Health and Dental Insurance
• 401k Retirement Plan and Matching
• Flexible Spending Account
• Minimum 12.5 days Paid Time Off and Paid Holidays
• FREE and GOOD Coffee

About ArcaTech Systems

ArcaTech Systems designs, manufactures and distributing wide range of transaction automation systems, specializing in custom bill dispensing and bill recycling devices. We have offices in North Carolina, Scotland, Northern Ireland, India and Russia. We work with customers around the world.

ArcaTech does not discriminate in employment matters on the basis of race, color, religion, gender, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability or any other protected class. We support workplace diversity. To apply, please e-mail us at jobs@arcatechsystems.com, attaching a current resume in HTML, Word, Plain Text or PDF Format. In the body of the e-mail explain why you would be a good fit for this job.

Position Title: Sales Support

Department: Sales and Marketing

Reports To: Vice President, Sales and Marketing

Location: Mebane, North Carolina

Summary

Key responsibilities include the support of sales and marketing related activities. Specifically, this person will receive customer orders and work with the customer, sales team and technical team to ensure the accuracy of purchase orders; will prepare quotations for customers; answer detailed questions on product options and configurations; prepare and coordinate tradeshows; manage the distribution and preparation of price lists, marketing materials, and sales training materials; answer customer inquiries.

Required Competencies and Abilities

• Excellent command of written and spoken English and strong organizational skills.
• Strong computer skills including Excel, Word, and familiarity with graphics programs.
• Experience in a sales or sales/support role; ability to exceed customer expectations and maintain a consistent positive attitude.
• Ability to work well on a team.
• Ability to work independently toward agreed deadlines once tasks are defined.
• Strong organizational skills
• Strong computer skills including Excel, Word, and familiarity with graphics programs.
• Ability to exceed customer expectations
• Maintain a consistent positive attitude.
• Support of sales and marketing related activities
• Receive customer orders
• Work with the customer, sales team and technical team to ensure the accuracy of purchase orders
• Prepare quotations for customers
• Answer detailed questions on product options and configurations
• Prepare and coordinate tradeshows
• Manage the distribution and preparation of price lists
• Manage the distribution and preparation of marketing materials
• Manage the distribution and preparation of sales training materials
• Answer customer inquiries
• Supports Sales Department - Business Development and Sales Directors
• Maintaining customer satisfaction in the absence of the sales force.
• Organize National Sales Meeting(s) , on site plant tours, and conferences.
• Updating monthly reports for VP Sales, by the 15th of every month.
• Tracks and maintains problem reporting and action request - routing to proper channels for action.
• Track field sales response performance (two week agenda, contact reports. monthly reports, contact  summaries, monthly reports, etc.)  Have they responded to any information that was requested of them.
• Administrative duties as requested.
• Coordinates liaison between sales department and other sales-related units.
• Assists other departments within establishment to prepare manuals and technical publications, product research and development
• Confers with potential customer to ascertain equipment, supplies, and service needs
• Advises customer on the type of equipment to buy to ensure to the best possible performanceQuotes approximate rates, installation charges, and explain company services
• Expediting the tactful resolution of customer complaints and equipment problems by coordinating applicable division functions to the mutual satisfaction of the customer and company
• Control expenses within established budgets
• Provide accurate sales reports in a timely manner
• Willingness to work after normal business hours, and be on call.
• Permanent legal right to work in the United States.

Benefits

• Comprehensive Health and Dental Insurance
• 401k Retirement Plan and Matching
• Flexible Spending Account
• Minimum 12.5 days Paid Time Off and Paid Holidays
• FREE and GOOD Coffee

About ArcaTech Systems

ArcaTech Systems designs, manufactures and distributing wide range of transaction automation systems, specializing in custom bill dispensing and bill recycling devices. We have offices in North Carolina, Scotland, Northern Ireland, India and Russia. We work with customers around the world.

ArcaTech does not discriminate in employment matters on the basis of race, color, religion, gender, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability or any other protected class. We support workplace diversity. To apply, please e-mail us at jobs@arcatechsystems.com, attaching a current resume in HTML, Word, Plain Text or PDF Format. In the body of the e-mail explain why you would be a good fit for this job.

Position Title: Receptionist

Department: Customer Service

Reports To: Customer Service Director

Location: Mebane, North Carolina

Summary

The key responsibilities of this position will be to greet visitors, answer and route incoming calls, handle inquiries from the public, provide information related to the company, and perform general administrative duties. This position will also assist other administrative staff with overflow work, including word processing, e-mails, filing, data entry, and internet research tasks.

This position requires a commitment to providing ‘world class’ customer support, making a good first impression; being friendly, professional, and helpful to the visitors.

Required Competencies and Abilities

• Ability to operates switchboard
• Ability to greets visitors
• Ability to perform various clerical duties as assigned
• Must have professional telephone and reception etiquette and presence
• Ability to accurately take and delivers messages.
• Ability to sort incoming mail and processes outgoing mail and to make special arrangements with express carriers or outside couriers. 
• Ability to maintain electronic postage machine and account.
• Ability to greet suppliers, customers, sales people, and visitors and direct them to the proper company representative. 
• Can insure visitors sign in on guest register and issue visitors badges.
• Ability to maintain a neat and secure reception area.
• Ability to enter purchase orders and shippers for Purchasing Department.
• Is able to communicate clearly in a variety of communications settings; can get messages across that have the desired effect and is able to accurately understand the communications of others.
• Is dedicated to meeting the expectations and requirements of internal and external customers
• Ability to efficiently cope with change 
• Ability to maximize office productivity through proficient use of appropriate software applications.
• Ability to manage supervisor’s calendar and independently schedules appointments. 
• Ability to screen incoming calls and correspondence and respond independently when possible.
• Ability to operate a computer terminal to input and retrieve data, office machines such as typewriter, adding, calculating, and duplicating machines.
• Ability to conduct follow-up customer surveys on closed cases for the Technical Services Department and maintain a spreadsheet of the results.
• Ability to conduct follow-up customer surveys on installations and maintain a spreadsheet of the results.
• Ability to schedule and coordinate the scheduling of Mebane facility repairs and remodeling.
• Ability to coordinate social events, such as birthdays, picnics and Christmas parties.
• Ability to update and maintain bulletin boards

Required Specific Skills

• High School diploma or equivalent
• Requires basic reading, writing, addition and subtraction skills.
• One year related experience
• Some typing ability
• Knowledge of MS Office including Word and Excel

Benefits

• Comprehensive Health and Dental Insurance
• 401k Retirement Plan and Matching
• Flexible Spending Account
• Minimum 12.5 days Paid Time Off and Paid Holidays
• FREE and GOOD Coffee

About ArcaTech Systems

ArcaTech Systems designs, manufactures and distributing wide range of transaction automation systems, specializing in custom bill dispensing and bill recycling devices. We have offices in North Carolina, Scotland, Northern Ireland, India and Russia. We work with customers around the world.

ArcaTech does not discriminate in employment matters on the basis of race, color, religion, gender, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability or any other protected class. We support workplace diversity. To apply, please e-mail us at jobs@arcatechsystems.com, attaching a current resume in HTML, Word, Plain Text or PDF Format. In the body of the e-mail explain why you would be a good fit for this job.

Position Title: Accounting Clerk, AP and AR

Department: Finance

Reports To: Brian Boffo

Location: Mebane, North Carolina

Summary

Compute, classify, and record numerical data to keep financial records complete. Perform any combination of routine calculating, posting, and verifying duties to obtain primary financial data for use in maintaining accounting records. May also check the accuracy of figures, calculations, and postings pertaining to business transactions recorded by other workers.

Required Competencies and Abilities

• Ability to check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes.
• Ability to operate computers programmed with accounting software to record, store, and analyze information.
• Ability to comply with federal, state, and company policies, procedures, and regulations.
• Ability to debit, credit, and total accounts on computer spreadsheets and databases, using specialized accounting software.
• Ability to classify, record, and summarize numerical and financial data to compile and keep financial records, using journals and ledgers or computers.
• Ability to calculate, prepare, and issue bills, invoices, account statements, and other financial statements according to established procedures.
• Ability to code documents according to company procedures.
• Ability to access computerized financial information to answer general questions as well as those related to specific accounts.
• Must be able to operate 10-key calculators, typewriters, and copy machines to perform calculations and produce documents.
• Must have knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
• Must have knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Must have knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
• Ability to verify accuracy of billing data and revise any errors.
• Ability to prepare itemized statements, bills, or invoices; and record amounts due for items purchased or services rendered.
• Ability to keep records of invoices and support documents.
• Commitment to giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Ability to talk with others to convey information effectively.
• Ability to load machines with statements, cancelled checks, and envelopes in order to prepare statements for distribution to customers, or stuff envelopes by hand.
• Ability to retrieve checks returned to customers in error, adjusting customer accounts and answering inquiries about errors as necessary.

Benefits

• Comprehensive Health and Dental Insurance
• 401k Retirement Plan and Matching
• Flexible Spending Account
• Minimum 12.5 days Paid Time Off and Paid Holidays
• FREE and GOOD Coffee

About ArcaTech Systems

ArcaTech Systems designs, manufactures and distributing wide range of transaction automation systems, specializing in custom bill dispensing and bill recycling devices. We have offices in North Carolina, Scotland, Northern Ireland, India and Russia. We work with customers around the world.

ArcaTech does not discriminate in employment matters on the basis of race, color, religion, gender, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability or any other protected class. We support workplace diversity. To apply, please e-mail us at jobs@arcatechsystems.com, attaching a current resume in HTML, Word, Plain Text or PDF Format. In the body of the e-mail explain why you would be a good fit for this job.